We understand that from time to time you may wish to return a product to us.
We have created this 30-day returns policy to enable you to return products to us in the right circumstances.
You will be entitled to return a product to us where:
(a) we receive the returned product within 30 days following the date of [purchase / delivery] of the product;
(b) the returned product is unused, in its original [unopened] packaging and otherwise in a condition enabling us to sell the product as new;
In order to take advantage of your rights under this returns policy, please can you:
a: contact us in the event of the return before the 30 days are up
b: payment of postage will be required
We will give you a refund for the full price of any product properly returned by you if the product is damaged or faulty. If you have simply changed your mind, the you will entitled to a credit note or gift card to the value of the purchase price and this will be supplied on receipt of the returned items. Cost of returns postage will not be covered.
(6) Improper returns
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
(a) we will not refund or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product
Updates to the shop policy
The Shop Policy on www.paulgroganphotography.co.uk was last updated on Monday 15 June 2020.